Frequently Asked Questions
Have any questions about your order? Please take a look at our FAQs to see if your inquiries are answered. If you have any additional questions that are not listed below, please give us a call and we'll help you out!
How do I pay?
All orders are C.O.D. unless other arrangements are made at time of order placement. We accept MasterCard, Visa, American Express, Discover, cash, money orders, and personal & business checks if drawn upon a local bank with proper ID.
Do You Deliver? Where?
Most of our Rental items are delivered to our customers but you can always opt to pick up the equipment yourself and waive the delivery free.
We deliver from Monroe to Lansing to Port Huron and beyond! Just let us know what you need, when and where, and we will calculate your delivery cost.
Do you deliver to hard-to-reach locations or off hours?
We deliver to many hard-to-reach and/or unique locations. Off hour deliveries are available as well. Please call us and we'll formulate a cost, portal to portal, based upon your specifics needs.
Do you set-up rental equipment?
As part of the rental cost, all tents, bounce house/inflatables, dance floors, and platforms are set-up for your convenience. If you wish for Perry's to set up your tables and chairs please let us know and for a nominal fee, we would be happy to assist.
What is your delivery fee?
All deliveries have a delivery free dependent on the party location:
- Oakland County: $150 minimum plus $30 - 35 delivery charge.
- Wayne, Macomb, & Genesee County: $200+ minimum plus $35 - 120 delivery charge depending on location.
Any further locations, please call.
When do you deliver?
Typically, we deliver your party and event equipment and do set-up (when provided) a day or two before your event, with the exception of bounce houses & inflatables. If you need same day delivery & pickup, or have special timing requirements, please call us.
What is a Damage Waiver?
A Damage Waiver is a nominal 6% charge that modifies your responsibility for normal damage to the equipment while it is in your possession. Please note, it does not include misuse, abuse, lost, stolen, or large quantities of broken equipment.
Do I need to wash the tableware or linens after use?
We ask that all tableware be returned to us in a rinsed and food-free condition. Please shake all debris out of the linen and let it air dry only due to the fact that a clothes dryer will set any stains in permanently. An additional charge may be incurred if equipment is returned dirty.
Are you Insured?
Yes, we carry full Liability Insurance along with Workman’s Comp. and Vehicle Insurance.